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FAQ

Here you will find the answers to some of our most frequently asked questions.
 
 
What is your guarantee when purchasing products?

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When you buy at NutraWay Health you never have to worry about quality or satisfaction.  We guarantee to meet or exceed the highest standards in the industry.  We understand that it might take time for you to feel the optimal benefits from any nutritional products...that is why we are willing to offer a full 60-day guarantee...on any product...for any reason whatsoever!  Simply return the unused portion for a full refind of the purchase price.  Your 100% satisfaction is our top priority.

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What is your privacy policy?

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Your privacy is very important to us and we have done everything possible to ensure you that your personal information is kept totally confidential.  Please read our privacy policy for details.

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I feel uncomfortable using my credit card online.  How can I place an order with your company?

 

You may place your order easily by using our toll-free number 1-855-377-7151 or by printing out your filled-in shopping cart form at the checkout screen and faxing it to 1-207-321-3509 or mailing it to:

NutraWay Health
159 Cash St
South Portland, ME 04106

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Do I need to set up an account to order?
 
You do not need to set up an account to order.  Your account information is there for your convenience on repeat orders.  The broswer will only hold basic information like; name, address, telephone number and shipping information.  No one will ever have access to your credit card information.

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Will you notify me if there are any problems with my order?
 
If you should encounter a problem with filling your order regardless if it's a billing problem or fulfillment issue, one of our friendly customer service representatives will connect with you via e-mail message or by telephone.
What forms of payment do you accept?
 
We accept the following forms of payment:
  • PayPal
  • Visa
  • Mastercard
  • Discover
  • American Express
     

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Will you notify me when my order has shipped?
 
You will receive an email confirmation when your order ships.

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How can I get FREE shipping & handling?
 
FREE shipping & handling is offered on any orders over $75.00.

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How do I receive the FREE "Healthy Answers" Newsletter?
 
To receive your FREE subscription to "Healthy Answers" you can visit www.HealthyAnswers.com and subscribe in the upper right.  Please be assured that at no time will your email information be shared with a third party. 

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How do I return a product?
 
Your 100% satisfaction is important to us.  That's why you never need to worry about returning a product to NutraWay Health.  Regardless of your reasons we accept any return for up to 60-days.  Simply return any unopened bottles for a full refund of your purchase price of those unused bottles.  Call 855-377-7151 for an RMA and mail your unopened bottles to:
 
NutraWay Health
159 Cash St
South Portland, ME 04106

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I have a technical question or medical question about your product, how do I obtain information?
 
One thing we are proud of here at NutraWay Health...we care about you!  Regardless if you have questions about our products or your health we try our best to give you the right answers.
 
Please feel free to contact us if you need more information.  Please remember that we are not medical professionals and we are unable to give you personal medical recommendations.  Always contact your own physician if you are planning to make any changes to your medication or health decisions.  You can use the Contact Us page as a source to reach out to us.

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I have a credit or billing question, who do I contact?
 
If you have a billing or credit issue please contact a customer service representative for immediate assistance.  They are easily accessible by either phone or email.  All contact information can be found on the Contact Us page.
 
 
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